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Our commitment

Your loyalty to PROTOTYPE Bicycle Racing Parts is regarded as one of our most valuable brand assets. To earn it, we constantly search for the best method(s) to improve performance, whether it involves manufacturing, technical support and sales. At PROTOTYPE Bicycle Racing Parts we are proud of our total in-house manufacturing process, which allows us to control each aspect of manufacturing – from the moment the idea occurs, to defining the concept and design, followed by rigorous testing.

This allows us to produce high-tech bike components of superior quality and performance advantages. If you are having challenges with one of our products, we stand behind it and will do our best to get you back on your bike as soon as possible – backed by a limited warranty.

For all other matters that might prevent you from riding with PROTOTYPE components, no need to worry, we will seek a solution to get you back on the road or trail as fast as possible.

 

Limited Warranty

All PROTOTYPE products are sold exclusively by our authorized dealers. PROTOTYPE provides each original retail purchaser of a PROTOTYPE a warranty against defects in materials and workmanship. The warranty is valid for two years from the original sale of the PROTOTYPE product. Warranties are not transferable to subsequent owners; proof of original date of sale is required.

 

This warranty does not cover:

  -Normal wear and tear

  -Improper assembly
  -Improper follow-up maintenance
  -Installation of components, parts, or accessories not originally intended for – or compatible with – the product as sold
 -Damage or failure due to accident, misuse, abuse, or neglect

 -Labor charges for part replacement or changeover

 

This warranty is void in its entirety by any modification of the product by a non-authorized dealer. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner, and is non-transferable. This warranty applies only to PROTOTYPE products purchased through an authorized dealer or distributor. PROTOTYPE Bicycle Racing Parts is not responsible for incidental or consequential damages. Some states in the U.S. do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. PROTOTYPE products must be registered with PROTOTYPE Bicycle Racing Parts before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.