Some SP DISC and EVO 4/EVO 4 SP hubs manufactured between 2019 and 2021 may exhibit material defects or cracks in the flange of the hubs and/or in the disc attachment area. We would like to request your collaboration in ensuring the safety of our customers.
This recall does not affect any other Prototype products.
How can you help
Identification of Affected Products
Please check your store’s inventory to identify any units of the SP DISC, EVO 4, and EVO 4 SP models that may be affected by the preventive technical inspection. The hubs with the following serial numbers should be inspected:
SP DISC: SPD-03, SPD-04, SPD-05
EVO 4 / EVO 4 SP: EV4-04, E4S-01
EVO 4
SP DISC
EVO 4 SP
Separation of Affected Products
We request that you separate the possibly affected wheels so they can be collected and inspected at our facilities.
Users whose hubs show cracks in the flange or in the disc attachment area during the inspection, will be entitled to a free replacement of the defective hub parts, which will be installed by a PROTOTYPE technician. If we temporarily do not have replacement hubs available, we will inform the store about the replacement delivery timeline.
Procedures
End customers should deliver the wheels to the nearest agent, we will coordinate collections with agents, unless exceptions decided by the brand. After delivering the wheel to the respective agent, customers should register their wheel so that we can proceed with the collection.
Registration should be done through the existing form on the website (link recall tab) and include photos of the hub’s serial number.
All shipping costs or additional expenses related to the technical inspection will be covered by the brand.
The delivery of the already verified product will be made to the collection address.
Please fill out the form to inform us of your commitment to this preventive technical inspection and to discuss any specific concerns or needs.
NOTICE: Only fill in this form if you:
– Are a consumer who purchased a set of Prototype wheels with the refered serial number
RECALL YOUR PRODUCT
For optimal service, we recommend returning to your original point of purchase for the required rework for your bike.
If this is not an option for you, please let us know the details in the Comments below. This will help us determine the next best solution.
What is the issue?
Some SP DISC and EVO 4/EVO 4 SP hubs manufactured between 2019 and 2021 may exhibit material defects or cracks in the flange of the hub’s and/or in the disc attachment area. We are committed to ensuring the safety of our customers, which is why we have implemented this Hub Inspection Program.
As a consumer, what should I do?
First, make sure your hub is included in the hubs recall. Then, we request that you take your wheel to the store where you purchased it or to a PROTOTYPE dealer, fill the information form. We will take care of all from this point.
Which hubs should be inspected?
The SP DISC hubs SPD-03, SPD-04, SPD-05, and EVO 4 E4S-01 and EV4-04 sold between 2019 and 2021 should be inspected.
Do I have to go to the store? Can I send directly to PROTOTYPE?
We ask that you cooperate preferably with your local store regarding this subject. PROTOTYPE will work together with our resale partners to carry out this process, ensuring consistent follow-up and quality service.
How do I identify if my hub is part of the hubs recall?
To find out if your product needs to be inspected, you need to identify the model name and the serial number, which are visible on the hub’s body. Refer to the announcement document for specific instructions on how to find this information.
What is the solution?
PROTOTYPE will conduct a technical inspection on all eligible hubs. Please visit a store near you. PROTOTYPE will replace all hub elements that do not pass the inspection process.
Is the replacement hub different from my current hub?
The replacement parts use the latest and improved production techniques. There may be minor aesthetic differences compared to the original hub. In some cases, the exact specification may not be available.
My hub passed inspection, is there anything else I need to do?
No, you will receive your wheels back.
However, we encourage all cyclists to take good care of their wheels and riding equipment across time. Perform tuning and inspections regularly (ask your store for recommendations based on your riding habits).
How long will it take to receive a replacement hub from PROTOTYPE?
PROTOTYPE will do its best to expedite the hub replacement process. However, we may not have your hub in stock immediately. If a replacement hub is not temporarily available, PROTOTYPE will work with the store to communicate and confirm when the replacement is ready.
Thank you in advance for your collaboration and continued support of our brand. Together, we can ensure the safety of our customers and maintain the integrity of our products.